Privacy Policy

Effective Date: October 29, 2025

Last Updated: October 29, 2025

Welcome to Roamio (the "App"), a marketplace operated by TRIPESA ("we," "us," or "our"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you access or use our platform and services.

1. Information We Collect

1.1 Information You Provide Directly

When you register for an account or use our services, we may collect:

• Account Information: Name, email address, phone number, password, and profile picture
• Travel Information: Destination preferences, travel dates, budget, number of travelers, and special requirements
• Service Provider Information: Business name, company registration details, licenses, credentials, insurance information, service descriptions, and pricing
• Communication Data: Messages, inquiries, proposals, and other communications exchanged through the App
• Payment Information: While we do not directly process payments, we may collect transaction-related information for commission purposes
• Reviews and Ratings: Feedback, reviews, and ratings you submit about Service Providers

1.2 Information Collected Automatically

When you access the App, we automatically collect:

• Device Information: Device type, operating system, browser type, and mobile device identifiers
• Usage Data: Pages visited, features used, time spent on the App, and interaction patterns
• Location Data: Approximate location based on IP address (with your consent, we may collect precise location data)
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience

1.3 Information from Third Parties

• Social Media: If you register using social media accounts (Google, Facebook), we receive basic profile information
• Verification Services: Information from identity verification and business registration validation services
• Analytics Providers: Usage statistics and behavior analytics from third-party services

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Platform Operation and Service Delivery

• Create and manage user accounts
• Facilitate connections between Travelers and Service Providers
• Process and display travel requests and service offerings
• Enable in-app messaging and communication
• Provide customer support and respond to inquiries

2.2 Identity Verification and Security

• Verify the identity and legitimacy of Service Providers through company registration, license, and credential checks
• Detect, prevent, and address fraud, security breaches, and other harmful activity
• Enforce our Terms & Conditions and protect the rights and safety of users

2.3 Personalization and Improvement

• Personalize your experience and provide relevant recommendations
• Analyze usage patterns to improve platform functionality and user experience
• Conduct research, testing, and product development

2.4 Marketing and Communication

• Send service-related notifications, updates, and administrative messages
• Provide promotional communications about new features, offers, and services (with your consent)
• Solicit feedback and conduct surveys

2.5 Legal and Compliance

• Comply with legal obligations and regulatory requirements
• Respond to legal requests and prevent illegal activity
• Resolve disputes and enforce our agreements

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Between Travelers and Service Providers

When a connection is made, we facilitate the sharing of relevant information between Travelers and Service Providers to enable service arrangements. This may include names, contact information, travel requirements, and service details.

3.2 Service Providers and Business Partners

We may share information with third-party service providers who assist us in:

• Cloud hosting and data storage
• Identity verification and fraud detection
• Analytics and performance monitoring
• Customer support and communication services
• Payment processing (where applicable)

3.3 Legal Obligations and Protection

We may disclose information when we believe it is necessary to:

• Comply with legal requirements, court orders, or government requests
• Protect our rights, property, or safety, or that of users or the public
• Investigate and prevent fraud, security issues, or illegal activity
• Enforce our Terms & Conditions

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.5 With Your Consent

We may share information for any other purpose with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

• The duration of your relationship with us
• Legal obligations requiring data retention
• Dispute resolution and enforcement of agreements
• Legitimate business purposes

When information is no longer needed, we securely delete or anonymize it.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

6.1 Access and Portability

You can request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

6.2 Correction and Update

You can update or correct your account information at any time through your profile settings.

6.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions (e.g., compliance with legal obligations, resolution of disputes).

6.4 Opt-Out of Marketing

You can opt out of promotional communications by following the unsubscribe instructions in emails or adjusting your notification preferences in your account settings.

6.5 Cookie Management

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.

6.6 Data Restriction and Objection

You may request that we restrict processing of your data or object to certain uses of your information.

To exercise these rights, please contact us at the details provided in Section 10.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

8. Children's Privacy

The App is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

9. Third-Party Links and Services

The App may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on the App and updating the "Last Updated" date. Your continued use of the App after the changes take effect constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Specific Provisions for Travelers

As a Traveler using the App, please note:

• Your contact information and travel requirements will be shared with matched Service Providers
• Service Providers may use your information solely to communicate about and fulfill the requested service
• We encourage you to review Service Providers' own privacy practices before engaging their services

13. Specific Provisions for Service Providers

As a Service Provider using the App, you acknowledge and agree that:

• You must handle Traveler personal data in compliance with all applicable data protection laws, including GDPR and local regulations
• You may only use Traveler information to communicate about and fulfill the specific service requested
• You are responsible for implementing appropriate security measures to protect Traveler data
• You must not share, sell, or use Traveler data for any purpose other than service fulfillment
• Your business information, including verification details, may be shared with Travelers as part of the matching process

14. GDPR Compliance (For European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Lawful Basis for Processing: We process your data based on contract performance, legitimate interests, consent, or legal obligations
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local supervisory authority
• Data Protection Officer: For GDPR-related inquiries, contact our Data Protection Officer at dpo@tripesa.com